 |
Superior Client Service for Financial Institutions
David Driskill
Give your service personnel the cutting-edge skills they need to move their phone performance from "good" to "superior"
This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed to create superior interactions with financial clients. While the materials focus on providing service by phone, many of the concepts translate readily into face-to-face interactions.
The ideal training program for financial institutions
Here is the training program you need to develop the skills and effectiveness of customer service representatives in large-volume phone units as well as anyone else who speaks by phone with internal or external clients, including:
- Service managers
- Front-line accounting specialists
- Help Desk personnel
- Back-office personnel
- Internal specialists
All kinds of companies in the financial services industry have used these concepts to develop more skilled and confident employees--from investment companies and account custodians to brokerage firms, transfer agents and beyond.
Price: $49.95
|
